What We Give
We provide a range of services to suit all requirements & budgets
Support
The Support team are the core link between CMAP and our customers.
A day in the life of a CMAP support person is varied. From dealing with general questions, through replicating issues, to holding some advanced discussions on how a client can change the way they report on revenue, there's never a dull moment.
They can be contacted within the web application itself or via email and telephone.
We use Zendesk—a best-of-breed help desk application—to run our support operations, meaning nothing falls through the cracks and you always get timely and informed responses.
“CMAP is my gold standard for support, and I encourage all my other suppliers to meet CMAP standards"
Tanya Quelch, Head of Business Systems, Grimshaw
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Account Management
Disclaimer: Don't worry - account managers at CMAP aren't sales targeted!
At CMAP, account managers are here to proactively make sure you're achieving your goals and seeing a return on your investment, not to get you to buy more more more.
As we begin the implementation process, we document the specific goals you want to achieve through your use of CMAP. Account managers hold reviews to make sure you're hitting those goals.
We see this investment as being 100% worthwhile.
If you're happy: you'll renew, you'll rave about us and refer us... it's in both our interests to make you successful.
Consulting
CMAP consultants are the experts.
They've delivered 100's of implementations, have walked in your shoes, and will be your trusted implementation advisors, making sure the migration is as smooth as can be.
For some customers, consulting services starts and ends at implementation—once they're up, they're away, and get by with support & account management.
For others, consulting services becomes a budgeted expenditure, helping them to grow and transform their businesses and get the very best results through CMAP.
Whatever your appropriate experience is, we have the resources to suit.
”“I’m obsessed with the possibilities of CMAP. The whole thing is a revelation to our management team. I love customizing reports for them and seeing their smiles!””
– Kay Anderson, Finance Manager, CCD Design
”From a management perspective, we can now generate all our reports from within CMAP; whereas before it was coming from various spreadsheets. Now we have full confidence in our reporting.”
– Mark Camidge, Director, Chaplin Farrant
”“I wanted a system where I could think, ‘What’s the progress of this? Are we making money on that?’ click a button and get the answer. CMAP conveys it all & give us insights we wouldn’t get otherwise.”
– Robert Dodds, Director, BDRC Group
